We offer a 14-day return policy, meaning you have 14 days after receiving your item to submit a return request.

You are eligible to return your product for any of the following valid reasons:

• The item is defective, flawed, or physically damaged.
• You received the wrong product by mistake.

To begin the return or refund process, you can easily reach out to us through any of the following options:

• Email us directly at: contact@flocallyeg.com
• Submit a request via our Contact Us page.
• Call us directly using the phone numbers listed on our store.

Once contacted, our customer support representative will review your case. If approved, we will provide you with step-by-step instructions on how and where to ship your package.

Please inspect your parcel thoroughly upon arrival. If your item is defective, physically damaged, or if you received an incorrect item, contact us immediately so that our team can evaluate the issue and resolve it without delay.

The fastest way to ensure you receive the desired item is to return the product you have. Once your return is officially accepted, simply make a separate, new purchase for the replacement item.

We will notify you as soon as we receive and inspect your returned package, and confirm whether the refund has been approved or declined based on condition compliance within 3 business days of receipt.